Refund policy
Last Updated: September 20, 2026
At Kind Day Co., we want you to feel confident shopping with us.
Because we sell clothing and intimate apparel, certain products may have additional hygiene restrictions for health and safety reasons.
Return Window
We accept eligible return requests made within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Have original tags attached, where applicable
- Be returned in its original packaging where applicable
- Not show signs of washing, wear, damage, makeup, perfume, deodorant, or other use
Items that do not meet these requirements may be refused.
Intimate Apparel and Hygiene Items
For hygiene and health reasons, certain lingerie, underwear, panties, bodysuits, swimwear, and other intimate products may be final sale and non-returnable if they are marked as non-returnable on the product page.
If a product is specifically identified as non-returnable due to hygiene requirements, we cannot accept a change-of-mind return for that item.
Please check the product description before placing your order.
Sale Items
Unless otherwise stated on the product page, sale items may be eligible for return if they meet all other requirements of this policy.
Certain clearance, final-sale, promotional, or specially marked products may be non-returnable.
Defective, Damaged, or Incorrect Items
If you receive:
- A damaged item
- A defective item
- The wrong item
- The wrong size due to a fulfillment error
please contact us at kinddayco@gmail.com as soon as possible after delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging where applicable
We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.
How to Request a Return
To request a return, email:
Please include:
Subject: Return Request – [Order Number]
Include your order number and the reason for your return.
Do not send an item back before receiving return instructions from us.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by a fulfillment error, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.
Refunds
Once your returned item is received and inspected, we will notify you whether your return has been approved.
If approved, the refund will generally be issued to the original payment method.
Depending on your payment provider or bank, it may take additional business days for the refund to appear in your account.
Partial Refunds
We may provide a partial refund where:
- An item has minor damage that does not prevent use
- Part of an order is defective
- A return does not qualify for a full refund but we agree to provide an adjustment
Any partial refund will be communicated to you before processing.
Exchanges
If you need a different size or item, please contact us at kinddayco@gmail.com.
Exchange availability depends on inventory.
Where an exchange is not available, we may offer a refund or another available resolution.
Lost or Stolen Packages
Once an order has been delivered to the shipping address provided at checkout, Kind Day Co. is generally not responsible for packages that are subsequently lost or stolen.
If tracking shows that your package was delivered but you cannot locate it, please first contact the carrier and check with others at the delivery address.
We will reasonably assist with carrier investigations where possible.
Incorrect Address
Customers are responsible for providing an accurate shipping address.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.
Final Sale
Products clearly marked Final Sale are not eligible for return or refund except where required by applicable law or where the product is defective or incorrectly fulfilled.
Contact
For return and refund questions:
Kind Day Co.
Delhi, India
Email: kinddayco@gmail.com
Website: https://kinddayco.com/